Whether you're interacting in your role as a spouse, parent, manager or friend, breakdowns and barriers to communication will keep you from being successful.
There are lots of videos on effective listening floating around in the YouTube videosphere, but most aren't very good. Then I happened to see this cool 90-second overview...
While it takes a lot of practice to become an effective listener, the concept is simple. There are only five things you need to do...
2. Focus your attention. Don't multi-task. Don't fiddle with objects. Send a clear message with your posture and facial expressions that you're really listening.
3. Listening for the meaning. Not just the words, but why the person is saying the words. THE POINT of what they're saying. It will help to listen for the feelings as well as the words. And be patient. Not everyone is super-organized in conversation.
4. When you think you understand, check it out. In your own words, express what you think they're trying to say. If you discover you didn't get it quite right, ask for clarification.
5. If necessary, ask for more information. Not to solve the problem, but to be sure you heard the whole story.
If you'll focus more on understanding what people are trying to say and less on telling your own stories and making your own points, you'll be amazed how much it will benefit your relationships.
Post by Dennis E. Coates, Ph.D., , Copyright 2010. Building Personal Strength .